Sales personnel in the proper mouth
Sales staff and customer communication processes, not only want to use civilized language, other than to keep humble attitude, and in the ways and means of communication and conversation, but also require some attention to detail problems. Own and customer conversation, it should be taboo following “seven mouth.”
(A) and customer conversations among the contraindications to shut up
The so-called shut up, that is, without a word, so that conversation covertly cold field, lead to undesirable consequences. The customer talking about the process, his has always been to remain silent, will be seen as customers are not interested in talking about words. The two sides have been negotiating very happy if one side suddenly stopped, and will be paired to understand each other’s protest, or a tired topic. Thus, if a hit has no intention to suspend conversations that emerged among the sales staff must find ways as quickly as possible leads to a new topic, or transfer the old topic of conversation to stimulate customer sentiment.
(B) and customer interrupted conversation among the taboo
The so-called interrupted, that is, speaking to customers in the process of its own plug a sudden, interrupted customers say.
Under normal circumstances, sales personnel, should not interrupt the customer’s speech, from which plug in a mouth, this will overwhelming and lack of respect for customers. If you really want the words of the customer to express their different views, but also need to wait for customers to finish words.
If you intend to be supplemented by the words of clients should first obtain the consent of clients, first note, let me add that, and then Zaicha come. However, the time should not be interrupted too long, the number should not be too much, lest the idea of interrupting customers. Interrupted by some urgent business customers talk, first I am sorry to say this.
(C) and customers among the taboo to talk dirty mouth
The so-called dirty mouth, that is uncivilized to speak their mouths are dirty, chaotic, and poor language. As a quality sales staff should be taboo.
(D), and customer conversations among the taboo nozzle
The so-called nozzle is talking slick, there is no limit to land at random humor. Humorous style of conversation is a kind of noble breeding. In appropriate situations, the use of humor, the language of speech allows people to get rid of binding uneasy feeling has become easy and enjoyable. In addition, it makes access to both the aesthetic pleasure, criticism and satire such as multiple roles. Humor, however, also need to distinguish between place and audience needs to take account of their identity. If a mime everywhere ridiculed him, there might be reduced to glib, which lead to customer dissatisfaction.
(E) and taboo among the garrulous customer conversation
The so-called garrulous, is love to say nonsense, love chaos joke. Ai Shua Pinzui people, at every turn Take clients to ridicule, teasing, sarcastic one pass. Not Meihuazhaohua, along with the Hua Tou expatiated; Shuapin Zui people, is both despise, but also is disgusting.
(F), and customer conversations taboo among competing mouth
The so-called “war mouth” is like arguing with others, like a lame argument. They thought that the truth is always in their own hands, their eternally valid. Love competing mouth sales staff, no reasonable dispute-third, Tegretol would not allow such people are not customers.
(G), and customer conversation among knife mouth taboo
The so-called knife mouth is sarcastic remarks like verbal abuse assault. Each customer has its own privacy, when the client intends to avoid talk about, as a salesperson should not be 打破沙锅问到底, each person has their own weaknesses, do not be happy to show the others, so should not be in the conversation Which pot do not mention which open pot. As the saying goes: remarks to a three warm winter, verbal abuse cold injury in June. Its mouth Si Dao people, enemies everywhere, always go to war, violated the taboo of making money businessmen and gas will eventually lead to a result of their own shortcomings and undesirable consequences.