Canton Fair how to follow up customers?
Took guests on the show card to track, many of the newly recruited foreign trade of the newcomers. Issue a few dozen e-mails a day and fax, get a reply to heal little heal. Send-off price of many guests asked, after the sample had no news of how to deal with this is like? How to follow up their effect come from? Placed in the top post-show issue. Here are some views of a senior manager of foreign trade:
Not to blindly follow a customer management follow-up skills, a good selection.
First to determine the client’s desire to buy how strong the fair guests first details of the negotiations make detailed records and memories. In other words, he really should be a clear distinction of buyers “or inquire about Quotes buyers”; Some customers In fact, he already has long-term stability of suppliers, is just your point of reference when the quote to be especially careful of these customers Bale . Such clients, personal opinions: not only do not offer, do not even give the information. Because in doing so their customers spend too much time and energy worth. Do not deny that there are “sincerity can affect even metal and stone to open” client, but I do foreign trade experience, deceiving, “wealth” price) cheating “color” sample, data) customers too much, not worth the pursuit.
You can talk (interview, telephone, fax, EMA IL to identify (this method is conditional – the question raised by the guests to be response) true or false? Expert or a novice? Just ask him a few key question about the genuine and fake buyers. For example: product specifications, technical parameters, wish to accept the price, intends to order the number of what brand, whether it will affect the local force, and China, which companies have had business dealings, How long doing business with China (ie, whether the “China hand”, etc., through which customers can be distinguished broadly true “and” fake “real” and “virtual” big “and small”
Such as: the company located the city’s lots of business cards from the foreign investors can also determine the strength of customers. There are several telephone lines, fax lines, there is not have their own websites, retailers, wholesalers or importers? Whether the agency had some well-known local brands, and so on.
2 follow-up customer management skills required will be the next single
In fact, it is difficult. Product or service how to make customers feel that it is very essential to do that is selling a level! How to make your customer feel that buying your products and services, is the best option or is to buy your product or service can get a great return, look very simple. If customers think so, then he will certainly be the first time for your next single!
What are the advantages of your company’s products? 2. In addition to product advantages, 1. For the same types of products. How do your prices, delivery time can? 3. Your company has a number of international certification? 4. Your company have a well-known companies with the industry co-operation? 5. Do you work harder than others? As long as you can have more stations In the guest’s point of view to consider, you will find that your efforts + to + make unremitting efforts, you will find difficult to have left you to go away.
3 follow-up customer management skills, do not unconditionally meet the
Do not immediately send samples to the guests. Although most of the time the sample is free of charge courier fees, but you had better own up. More with the guests on the first by fax, e-mail exchanges, in order to save costs and other factors. Xie he know about the product, foreign end-consumer of the product to reflect and so on, they have to rely on their own to determine whether the guests to identify the real buyers, and then sending the sample. If the guests are very anxious to sample, then to consult with him to do “pay” real buyers do not quite care about the cost of this
Will bring you victory in the final follow-up customer management skills 4, persistence, patience and enthusiasm.
Every time he comes across with a European guests. Starting from the first time we met, participate in the professional exhibition industry. Until Xiadi a trial order, with a year and a half’s time. Now that guests every month in the company to sell 10 containers of goods.
A great level there are many customers. And there is no specific, in fact, trade show list of clients. Under the circumstances described, I feel the key is to master business skills, a careful analysis of customers, based on contacts with customers from time to time to assist him from the customer’s position to solve the problem.
No adverse impact on client management skills 5 follow-up, adhere to a good state of mind.
Do not have to care very much. Customers like this are too many serious matters for the purpose, rather than the real buyers; some may be temporarily without closing the will, for there is no response or negative response from customers. But as a seller I Broadly speaking, the purpose has been achieved and that the first offer that allows me to lose business and insurance.
Customers receiving a lot of faxes and e-mail but not reply, according to my experience. Not because customers underestimate what you or make the wrong, wrong, whatever, but because you have to offer does not meet the current needs of customers. At this time you should do to discover the customer’s current needs and provide more products, more information for customer choice, not to blindly act to seize the customers you have to hold onto the product or information from time to time to urge customers to respond. Once you have the products to meet customer demand, customers will naturally come back to take the initiative to find your customers, especially Europe and the United States, this is highly unusual.
Simply because the customer does not echo the frustration, another. Must be confident, be persistent efforts, self-confidence will help you make the right judgments and decisions. An analogy, just started doing foreign trade, like you are a lone dark alley, not knowing how far can we go ahead, but once you are out of the alley, you will find in front of a bright, space, and then you really Sheung a
would it be possible to translate your website into spanish because i have difficulties of speaking to english. and as there are not many pictures on your website i would like to read more of what you are writting!